MASTER TERMS OF SERVICE & PRIVACY NOTICE

AI Document Analyzer – AI Document Extraction Platform

Last Updated: 04/02/2026

1. COMPANY INFORMATION

The Service is operated by:

MYX AD, a company incorporated in Bulgaria, registered address: Sofia Tech Park, Tsarigradsko Shose 111B, floor 2, Company registration number: 206192748, VAT ID: BG206192748, email: info@myxrobotics.com

For the purposes of Regulation (EU) 2016/679 ("GDPR"), the Company is the data controller for personal data processed under this Agreement, except where a separate Data Processing Agreement applies.

2. DEFINITIONS

In this Agreement:

• "Account" means a registered user account enabling access to the Service.
• "User Content" means any documents, files, data, text, images, or other materials uploaded, submitted, or otherwise made available by you through the Service.
• "Output" means any extracted information, structured answers, summaries, tables, or other results generated by the Service from User Content.
• "Tokens" means prepaid usage units consumed when processing documents or generating Outputs.
• "Subscription Plan" means a paid monthly or annual subscription that includes a defined token allowance.
• "Top-Up Tokens" means additional Tokens purchased separately beyond the Subscription Plan allowance.
• "Consumer" means a natural person acting outside a trade, business, craft, or profession.
• "Special Category Data" means personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for identification purposes, health data, or data concerning sex life or sexual orientation, as defined in GDPR Article 9.

3. THE SERVICE

3.1 Service Functionality

The Service enables users to upload documents and request AI-assisted extraction of structured information from those documents.

3.2 Probabilistic AI Nature

You acknowledge that the Service relies on machine-learning and probabilistic models. Outputs may be inaccurate, incomplete, misleading, or not fit for a particular purpose.

3.3 No Professional Advice

The Service does not provide legal, medical, financial, engineering, or other regulated professional advice. You are solely responsible for verifying Outputs before relying on them.

3.4 User Responsibility

You remain solely responsible for decisions, actions, and outcomes based on your use of the Service or Outputs.

4. ELIGIBILITY AND ACCOUNT REGISTRATION

4.1 Minimum Age

You must be at least eighteen (18) years old to use the Service.

4.2 Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your Account.

4.3 Accurate Information

You agree to provide accurate and complete information and to keep it updated.

4.4 Suspension for Risk

We may suspend access where necessary to prevent fraud, abuse, security risks, or legal violations.

5. SUBSCRIPTIONS, TOKENS, AND PAYMENTS

5.1 Subscription Plans

The Service is offered under monthly and annual Subscription Plans, each including a defined token allowance.

5.2 Token Consumption

Tokens are consumed based on document processing, extraction complexity, and usage volume.

5.3 Token Expiration

Tokens included in monthly subscriptions expire at the end of each monthly billing cycle.

Tokens included in annual subscriptions expire at the end of the annual term.

Tokens do not roll over unless explicitly stated in writing.

5.4 Top-Up Tokens

You may purchase Top-Up Tokens for additional usage. Top-Up Tokens are non-transferable and expire in accordance with the purchase terms presented at checkout.

5.5 Payment Processing

Payments are processed by Stripe, Inc. ("Stripe"). We do not store full payment card details. For certain payment data, Stripe acts as an independent data controller and processes such data in accordance with its own privacy policy, available at https://stripe.com/privacy. By using the Service, you also agree to Stripe's terms of service.

5.6 Recurring Billing Authorization

By purchasing a subscription, you authorize recurring charges until cancellation.

5.7 Cancellation

You may cancel at any time. Cancellation takes effect at the end of the current billing period.

5.8 No Refunds

All fees are non-refundable except where required under mandatory applicable law.

5.9 Taxes

Prices may exclude VAT or other taxes unless stated otherwise.

6. USER CONTENT

6.1 Ownership

You retain all rights, title, and interest in your User Content.

6.2 License to Operate the Service

You grant the Company a limited, worldwide, non-exclusive license to host, store, process, transmit, and display User Content solely to provide the Service and generate Outputs.

6.3 User Warranties

You represent and warrant that:

• you have all necessary rights to upload User Content;
• your uploads do not violate laws or third-party rights;
• you will not upload personal data without a valid legal basis under applicable data protection law.

7. CONFIDENTIALITY

7.1 Confidential Treatment

We will treat User Content as confidential and will not disclose it except:

• to provide the Service;
• to authorized subprocessors;
• to comply with law;
• with your consent.

7.2 Limited Human Access

User Content is not reviewed by humans except where necessary for support, security investigations, or legal compliance.

8. ACCEPTABLE USE POLICY

You must not:

• upload unlawful, infringing, abusive, or harmful content;
• upload malware or attempt unauthorized access;
• reverse engineer the Service.

8.1 Personal Data in Documents

You may upload documents containing ordinary personal data (such as names, addresses, contact details, and contract terms) provided that:

• you have a valid legal basis under GDPR or other applicable data protection law;
• you comply with all applicable data protection obligations;
• you have provided any required notices to data subjects.

8.2 Special Category and High-Risk Data Restrictions

You must not upload:

• Special Category Data as defined in GDPR Article 9;
• medical records or health information;
• biometric or genetic data;
• government-issued identification documents (passports, national IDs, driving licenses);
• data relating to children under 16 years of age;
• criminal conviction or offense data;
• financial account numbers, payment card data, or banking credentials,

unless you have: (a) a lawful basis under applicable law, (b) obtained explicit written authorization from the Company, and (c) where required, entered into a Data Processing Agreement with the Company.

9. INTELLECTUAL PROPERTY

9.1 Company IP

We own all intellectual property rights in the Service.

9.2 Outputs

You may use Outputs generated for you. Outputs may not be unique and similar outputs may be generated for others.

9.3 Feedback

Feedback may be used by the Company without restriction.

10. ENTERPRISE CUSTOMERS AND DATA PROCESSING AGREEMENT

10.1 Availability

A Data Processing Agreement ("DPA") compliant with GDPR Article 28 is available for Enterprise Customers and for any customer processing personal data on behalf of third parties.

10.2 How to Obtain

A DPA is available upon request by emailing info@myxrobotics.com. The DPA becomes effective upon countersignature by both parties.

11. PRIVACY NOTICE (GDPR)

11.1 Data Categories

We process:

• Account data (name, email, password hash, company name)
• Uploaded User Content
• Outputs generated from User Content
• Technical logs (IP address, browser type, access times, feature usage)
• Billing metadata (subscription tier, payment history, invoice records)

11.2 Purposes

To provide the Service, manage billing and tokens, ensure security, improve the Service, and comply with legal obligations.

11.3 Legal Bases

• Contract necessity (Article 6(1)(b)): Processing required to deliver the Service you requested.
• Legitimate interests (Article 6(1)(f)): Security monitoring, fraud prevention, and service improvement.
• Legal obligations (Article 6(1)(c)): Tax records, regulatory compliance, and law enforcement requests.

11.4 Subprocessors

We use the following subprocessors to deliver the Service:

These providers process data solely to deliver the Service. Pursuant to our contractual agreements, they do not use your User Content to train foundation models or for any purpose other than providing the contracted services.

11.5 Data Retention

• User Content and Outputs: Retained until deleted by you or for thirty (30) days following account closure, after which they are permanently deleted.
• Account data: Retained for the duration of your account and for thirty (30) days following closure.
• Billing records: Retained for seven (7) years after the transaction date to comply with Bulgarian tax law.
• Technical logs: Retained for twelve (12) months for security and operational purposes.
• Legal holds: Data may be retained longer if required by law, legal proceedings, or regulatory investigation.

11.6 International Transfers

Where processing occurs outside the European Economic Area, we rely on:

• European Commission Standard Contractual Clauses (SCCs);
• Supplementary technical and organizational measures as required.

You may request a copy of the applicable SCCs by contacting us.

11.7 Your Rights

Under GDPR, you have the right to:

• Access your personal data;
• Rectify inaccurate data;
• Erase your data ("right to be forgotten");
• Restrict processing in certain circumstances;
• Data portability (receive your data in a structured format);
• Object to processing based on legitimate interests;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) or your local supervisory authority.

To exercise your rights, contact us at info@myxrobotics.com.

11.8 Cookies and Tracking Technologies

The Service uses cookies and similar technologies for:

• Essential cookies: Required for authentication, security, and core functionality. These cannot be disabled.
• Analytics cookies: Used to understand how the Service is used and to improve performance. You may opt out via your browser settings or our cookie preference center.
• No advertising cookies: We do not use cookies for advertising or cross-site tracking.

12. EU CONSUMER RIGHTS AND WITHDRAWAL

12.1 Right of Withdrawal

If you are a Consumer in the European Union, you have the right to withdraw from this Agreement within fourteen (14) days of purchase without giving any reason.

12.2 How to Withdraw

If you have not waived your withdrawal right, you may withdraw by sending a clear statement (e.g., by email to info@myxrobotics.com) within the 14-day period. Upon valid withdrawal, we will reimburse all payments received from you within 14 days using the same payment method.

13. CHANGES TO THIS AGREEMENT

13.1 Right to Modify

We may modify this Agreement from time to time to reflect changes in law, the Service, or our business practices.

13.2 Notice of Changes

We will provide notice of material changes by:

• posting the updated Agreement on our website with a new "Last Updated" date;
• displaying a prominent notice within the Service.

13.3 Effect of Changes

If you continue to use the Service after the effective date of changes, you accept the modified Agreement. If you do not agree to the changes, you must stop using the Service and may cancel your subscription before the changes take effect.

13.4 Consumer Protections

For Consumers, changes that materially reduce your rights or increase your obligations will not apply to your current subscription term unless you expressly consent.

14. DISCLAIMERS

We do not warrant that:

• the Service will be uninterrupted, secure, or error-free;
• Outputs will be accurate, complete, or reliable;
• defects will be corrected.

15. LIMITATION OF LIABILITY

15.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

15.2 Liability Cap

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

15.3 Exceptions

Nothing in this Agreement excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot be excluded under mandatory applicable law, including mandatory consumer protections.

15.4 Reliance on Outputs

YOU ACKNOWLEDGE THAT OUTPUTS ARE GENERATED BY PROBABILISTIC AI SYSTEMS AND MAY CONTAIN ERRORS. WE ARE NOT LIABLE FOR ANY DECISIONS, ACTIONS, OR OUTCOMES BASED ON RELIANCE ON OUTPUTS.

16. FORCE MAJEURE

16.1 Excused Performance

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (other than payment obligations) where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:

• natural disasters, acts of God, or severe weather events;
• war, terrorism, civil unrest, or armed conflict;
• pandemic, epidemic, or public health emergency;
• government actions, embargoes, or sanctions;
• failure of third-party telecommunications or power infrastructure;
• cyberattacks, including distributed denial-of-service attacks, affecting the Service or its infrastructure providers.

16.2 Notification and Mitigation

The affected party shall promptly notify the other party of the force majeure event and shall use reasonable efforts to mitigate its effects and resume performance.

16.3 Extended Force Majeure

If a force majeure event continues for more than sixty (60) days, either party may terminate this Agreement upon written notice without liability.

17. TERMINATION

17.1 Termination by You

You may terminate this Agreement at any time by canceling your subscription and closing your Account.

17.2 Termination by Us

We may suspend or terminate your access immediately if:

• you breach this Agreement;
• your use poses a security risk to the Service or other users;
• we are required to do so by law;
• your Account shows no activity for twelve (12) consecutive months.

17.3 Effect of Termination

Upon termination:

• your right to access the Service ceases immediately;
• unused Tokens are forfeited and non-refundable;
• we will retain and delete your data in accordance with Section 11.5 (Data Retention);
• provisions that by their nature should survive (including Sections 6.1, 9, 14, 15, 16, and 18) shall survive termination.

18. GOVERNING LAW AND DISPUTE RESOLUTION

18.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Bulgaria and applicable European Union law, without regard to conflict of law principles.

18.2 Jurisdiction

Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria.

18.3 Consumer Protections

If you are a Consumer habitually resident in the European Union, you shall also benefit from any mandatory provisions of the law of your country of residence. Nothing in this Agreement affects your rights as a Consumer to rely on such mandatory provisions.

18.4 Online Dispute Resolution

If you are a Consumer in the European Union, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to resolve disputes.

19. LANGUAGE

This Agreement is provided in English.

20. GENERAL PROVISIONS

20.1 Entire Agreement

This Agreement, together with any applicable DPA and Order Form, constitutes the entire agreement between you and the Company regarding the Service.

20.2 Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.

20.3 Waiver

No failure or delay by the Company in exercising any right shall constitute a waiver of that right.

20.4 Assignment

You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.

20.5 No Third-Party Beneficiaries

This Agreement does not create any third-party beneficiary rights.

21. CONTACT

Email: info@myxrobotics.com

Address: MYX AD, Sofia Tech Park, Tsarigradsko Shose 111B, floor 2, Sofia, Bulgaria

End of Agreement